FAQs
Uk Delivery Rates:
- £2.30 1st Class Delivery
- £1.95 2nd Class Delivery
- £3.30 Tracked Delivery
- Free standard delivery on orders over £40.00!
International Delivery Rates:
- £5 Standard Delivery
- £12 Tracked Delivery
- Free standard delivery on orders over £50.00!
(rates may change depending on the current exchange rate for your local currency)
Shipping
All orders are shipped from our studio in the UK, I post every Tuesday and Friday.
Where do you ship?
We ship Worldwide with the exception of the United States of America, Russia.
Orders to Germany, Italy, Greece, India must use tracked postage or they wont be liable to any refunds for lost postage.
Will I be charged Customs and/or import fees on my order?
Fizzlegig are based in the UK. Due to the recent changes that have arisen since Brexit - going forward EU Customers will now be charged VAT on orders upon arrival into your country, plus any handling charges. These fees and charges must be paid by the receiver.
If you are unsure what fees will apply to your order, please check with your local customs office before purchasing so you are aware of charges to avoid any nasty surprises. Customs and Import fees vary from country to country, so we cannot give any specific information regarding the charges customers may incur.
Where is my order?
We dispatch every Tuesday and Friday via Royal Mail untracked services. If you require tracking information, please choose a tracked shipping method.
During busy times orders may be dispatched on different days. Tracked Orders within the UK usually take 3-5 working days to be delivered, allow a week for 1st class and 2 weeks for 2nd class.
International orders can (but very rarely) take up to 6 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please just get in touch and we're sure we can work something out.
Change of Addresses
Please ensure your delivery information is correct before checking out, addresses cannot be changed once your order has been processed. If your address is incorrect, a refund cannot be issued or the order resent until it has been returned to us by Royal Mail. If your order has been returned to us due to an incorrect address, you will be required to pay for the additional postage for the order to be resent, or a refund can be issued minus the postage cost.
What is my tracking number?
For standard deliveries, there is no tracking number. If you upgraded to tracked shipping, and you haven't received a tracking number in your dispatch notification email, please get in touch and we'll look into that for you.
I still haven't received my order what should I do?
Please contact your local post office, if you have purchased tracking check your tracking number.
Cancellations
as all items are made to order I do not accept cancellations .
Returns
I will gladly accept returns within 14 days, items must be returned in original packaging, unused. If items are worn, used or damaged they can not be refunded.
Return postage will not be refunded unless your item was damaged upon arrival.
Sale items also can not be returned
please contact us via email or chat to arrange a return, please dont return items without contacting us first.
Pattern placement
all/most of our fabrics are designed and printed by us. All fabrics are measured, hand cut and made at our studio. Pattern placement may vary. If there is a certain part of a product design you particularly desire on your item, please add a note to your order or email before purchase to ensure we can get this done for you!
Are your products Vegan safe ?
I have double checked all processes and items used , down to the dyes in fabrics and threads used and I am proud to say-
Scrunchies - All elastics used , cottons, satins , velvets, DBP , tencel , inks, threads and all production process is vegan.
Pin hoops- dyes paints and glues used are all vegan
Shoe charms - Vegan safe
Keychains - Vegan safe
Socks - Vegan safe
Sticky notes - Vegan safe
Earrings - Vegan safe
Hair Clips - Vegan Safe
Enamel Pins - Vegan Safe
Tote/Make up bags - Vegan Safe